1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the “orders” section on your account page on the website.

 

Where is my 20% Off coupon I opted-in for?

You may have not confirmed the subscription email, please ensure this is done first. If you still don’t see an email for your coupon, please wait at least 5 minutes for it to arrive or check your promotions folder or spam folder. If you’ve exhausted these options, you may have already received this 1-time coupon in the past. If you believe this is an error, then please contact us on our support page.

 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “processing”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the support page.

 

Where do you ship?

We currently ship in the United States only.

 

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal.

You can chose these payment methods at checkout.

 

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding  conversation rate of the currency you choose. 

 

3. Shipping

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 1 to 2 business days to process it for delivery.

 

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

 

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The customer will be responsible for shipping costs (unless the wrong item was received or the product item is not as described)
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To request a return, please go to the Return Form page.

 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

 

Are returns free?

Unless the wrong item was received or the product item is not as described, the customer will be responsible for shipping costs. We will inspect the returned item and issue the refund if the product has not been damaged.

Feel free to contact our support for more details.

 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our store.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

 

5. Other questions

Do you have physical stores?

We currently don’t have any physical stores under our brand name.